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WooCommerce Chatbots & Live Chat

What if we told you that’s what’s happening in your WooCommerce store? So what do you do? You get a WooCommerce Chatbot that can automate your processes and improve your customer’s experience.

Assume you entered a mall or a shop with the intention of purchasing a pair of shoes. You’d stroll in, see a type of shoe you like, and most likely want to try one on – maybe ask some questions about how the shoes generally wear or receive some tying guidance. You’d probably start looking for a shop employee to help you at this point. Let’s pretend there wasn’t one. You’re searching in all directions — up, down, left, and right – but there’s no one there! You’re probably going to set those shoes down and head to another shoe shop, right? Or at the very least, come back if you don’t locate a comparable pair elsewhere?

What if we told you that’s exactly what’s going on in your WooCommerce shop? That you may be doing everything right in terms of your goods, promotion, and price – but yet lose customers at the last minute because your online “storefront” doesn’t provide rapid support. “But,” you argue, “the entire purpose of eCommerce is that my business is constantly open – how can I spend all of my time answering queries from prospective customers?” I’ve got to go back to work!”

And you’re right: it’s unlikely that you’ll be able to handle all of your pressing questions one-on-one. So, how do you go about it? You receive a Chatbot, which automates your procedures and improves the customer experience.

What is a Chatbot?

Contrary to popular belief, it is not a robot that sits behind a computer talking with your clients. A chatbot will most likely show on your eCommerce site as a little chat box in the corner of the screen, similar to pop-up advertising. When visitors to your website have queries, they can use this chat window to engage in a dialogue with your Chatbot. The exchange of information between a consumer and a Chatbot is a much more personalized and engaging experience than just clicking on a FAQ page, and it enables visitors to acquire exactly the information they need without having to sift through a mountain of data.

Speaking with a well-integrated chatbot may be just as good (if not better!) than speaking with a live human. The success of the chatbot depends on how well it works – and how well it’s put up! A chatbot analyzes user input and searches for certain keywords or commonly asked queries. When a keyword or phrase is recognized, the chatbot responds to the consumer with the pre-programmed answer you’ve specified, delivering the information they’re seeking in a conversational manner. This implies that if you put in enough effort, your Chatbot may acquire a humorous turn of phrase or personality that matches your business!

A popular use of a chatbot is as an identifier or pre-qualifier to either deliver basic information requested more efficiently than a human can, or to provide the option to route the conversation to a human representative if the conversation or requested information reaches a level that the chatbot can’t provide!

Cx Today outlines the 3 most common types of chatbots around 2021:

Rule-based chatbots: The simplest option, these bots merely respond to extremely precise inquiries with a predetermined response. This is your basic chatbot programming, which is perfect for providing an engaging FAQ experience or obtaining information from prospective prospects. This generally entails the basic setup required to create a list of keywords as well as the intended response the bot should provide when it hears a term.

Intelligent chatbots: These are more advanced bots that employ machine learning to interpret customer responses and respond in real-time. They may, for example, examine your website, FAQs page, or the previous client encounters to determine acceptable replies. The more this sort of bot is used, the more it “learns” what consumers want and becomes more efficient. These are more difficult to set up, but they’re well worth the work if your WooCommerce business gets a lot of visitors.

AI-powered chatbots: The most advanced kind of chatbot, AI bots combine the benefits of rule-based bots with the intelligence-building capability of machine learning. To comprehend clients, these bots utilize a “combination of natural language processing, machine learning, and AI.” It’s difficult to tell you’re not chatting to a real person when you’re conversing with an AI chatbot, which can remember user preferences, conversational context, and even employ lingo and idioms! Is there a robot insurrection going on? These advanced AI chatbots are a technological wonder, but they may be overkill for small to medium organizations, so don’t be afraid to jump right in.

What could go wrong?

There will be considerable skepticism about entrusting client interactions to computer software with every new technological advancement. That’s OK with us! In retail, the Golden Rule is to provide passionate customer service in order to boost sales, brand loyalty, and repeat purchases. When you allow your brand’s voice to become automated, you must be aware of the potential drawbacks.

First and foremost, issues about security and privacy must be addressed. The more knowledge a chatbot knows about a user, the more accurate and entertaining the customized responses it offers to the user will be. A company must guarantee that the data collected by their chatbot is sent and safeguarded with the greatest care. When it comes to putting up a Chatbot, voice and emotion are also very essential considerations. Visitors want to communicate with a bot that can convey complex emotions like humor and empathy without feeling duped or misled.

I want to integrate a Chatbot into my eCommerce store! Now how do I do that?

Once you’ve chosen to utilize a chatbot, you’ll need to choose between several types and providers. There are several WooCommerce chatbot & WooCommerce Help Desk plugins available, but we recommend taking a step back to consider the features, processes, and experience you want to deliver to your customers and workers.

Will you need to follow up after a chat conversation?

Is it likely that your team will need to be able to contact the visitor in the future?

Would you want to use your email marketing platform to deliver the email addresses you’ve collected?

Should the chatbot be able to check in with the visitor and see if they’ve discovered a solution?

What should happen once the talk is finished?

Answering these questions will assist you in compiling a list of characteristics that you need. Feel free to read more about our experience and the tools we utilize as you consider what your company requires.

The chatbot tools we use at my works

While personal service is at the heart of what we do, we also feel that efficiency and automation are critical (hence why we built our QuickBooks Sync for WooCommerce). We’ve tested a few different products in our hunt for the finest tools for our organization, and we’re delighted to share our findings with you. We realized we required a chatbot that could interface with a CRM to support follow-ups, future discussions, and customer journey monitoring as part of our chatbot journey at MyAlice.

GoSquared is one of the chatbot services we’ve tried. Our website received a chat widget from their “Assistant,” which enabled us to design automatic answers and redirect discussions to our sales staff. While we appreciated the degree of customization this chat widget provided, as the business developed and our demands rose, its CRM capabilities started to fall short. GoSquared couldn’t perform what we wanted it to at the time.

Our team now makes use of the MyAlice chatbot, which allows us to collect leads and create our chatbot processes. It also offers CRM tools that enable users to automate tasks, follow-ups, and sequences from inside the chat.

Speaking with a well-integrated chatbot may be just as good (if not better!) than speaking with a live human. The success of the chatbot depends on how well it works – and how well it’s put up! A chatbot analyzes user input and searches for certain keywords or commonly asked queries. When a keyword or phrase is recognized, the chatbot responds to the consumer with the pre-programmed answer you’ve specified, delivering the information they’re seeking in a conversational manner. This implies that if you put in enough effort, your Chatbot may acquire a humorous turn of phrase or personality that matches your business!

A popular use of a chatbot is as an identifier or pre-qualifier to either deliver basic information requested more efficiently than a human can, or to provide the option to route the conversation to a human representative if the conversation or requested information reaches a level that the chatbot can’t provide!

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